How long will shipping take?
Domestic US shipping packages are expected to arrive to backers within 1-2 weeks from the time they ship. International shipments will go through consolidation centers as that is the most cost effective shipping option for international backers. Because of that, I am unable to provide an estimated delivery timeframe.
Last updated: June 06, 2023 08:03
Why are there so many options?
Mystic Metals is intended to be a “build as you go to create your perfect set” kind of divination set. There are lots of options so you can make the perfect set for you.
Last updated: June 06, 2023 08:06
How do I track my order after it ships?
Every backer will receive an email with tracking information once rewards have shipped. If there is an issue in transit you will need to contact the carrier directly.
Last updated: June 06, 2023 08:12
Are the coins durable?
In testing the quality of the coins, the have been thrown, shaken, dropped, clinked together, etc. to ensure that the plating finish would not chip off. The coins are durable and will have a very long life expectancy with proper care and use.
Last updated: June 06, 2023 08:13
Will there be more mat and coin options in the future?
Yes! There will likely be several expansions for Mystic Metals. Adding new mat designs, coin finishes, coin sets, and more.
Last updated: June 06, 2023 08:16
I ordered multiple coin sets, will they be mixed together?
No, each of your coin sets will be in a separate bag from the others. Larger coin sets will have a velvet logo bag, smaller coin sets may be in either a logo or plain velvet bag, and mini coin sets may be in a velvet or organza bag.
Last updated: June 06, 2023 08:25
SURVEY ISSUES
Ok, so we’re running into a few survey issues after all, unfortunately. The list of items for the Expanded Bundle in Backerkit does not match the Kickstarter list. Something went wrong when imported. The Kickstarter list is correct. The expanded bundle includes: tarot, celestial, runes, witches runes, alchemy prime, lenormand, chakra, large mat, mini vegan leather mat, storage pouch, guidebook. Thankfully the survey questions for that tier are correct so there will be no issues there. There is no selection for the free yes/no coin or the virtues coins, they will be matched to the primary color ordered by each backer. If the free dice question did not show up on your survey please comment your color here or send me a message and I will add the note to your order. I am responding to everyone as quickly as possible. Thank you for your patience and understanding. I apologize for the confusion. Maeve
Last updated: July 06, 2023 18:56
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.